Terms & Privacy Policy
Last Updated: October 14, 2026
Welcome to Krishna Logistics (“we,” “us,” “our,” or “Company”). By accessing or using our website and logistic services, you agree to the terms described below. This page also explains how we collect and use personal information.
1. Terms & Conditions
Our Services
Krishna Logistics provides logistics and transportation solutions, including full truckload transportation, part truckload transportation, express cargo, warehousing, freight transportation, and related logistics services.
Service availability, pricing, delivery timelines, and vehicle availability may vary depending on the shipment, route, location, cargo, and operational circumstances.
Customer Information
When requesting our services or contacting us, you agree to provide accurate and complete information, including pickup and delivery addresses, contact details, cargo information, weight, dimensions, and any special handling requirements.
You are responsible for ensuring that the information provided to us is accurate.
Prohibited Goods
Customers must not use our services to transport illegal, prohibited, hazardous, or restricted goods without the required permissions and documentation.
We reserve the right to refuse or stop transportation where necessary for safety, legal, regulatory, or operational reasons.
Delivery
Delivery timelines provided by us are estimates unless specifically agreed otherwise in writing. Delays may occur because of traffic, weather, road conditions, vehicle breakdowns, government restrictions, accidents, strikes, natural disasters, incorrect information, or other circumstances beyond our reasonable control.
Charges & Payments
Customers agree to pay all applicable transportation, handling, storage, loading/unloading, waiting, taxes, and other charges communicated by Krishna Logistics.
Additional charges may apply when shipment details, routes, locations, or service requirements change.
Cancellation & Changes
Cancellation or modification of a shipment may result in applicable charges depending on the stage of the shipment and costs already incurred.
Loss or Damage
Any claim relating to loss, damage, delay, or shortage should be reported to us as soon as reasonably possible and supported by relevant documentation.
Our liability will be determined in accordance with applicable agreements, shipment documents, and applicable laws of India.
Website Use
You agree not to misuse our website, attempt unauthorized access, introduce malicious software, submit fraudulent information, or use the website for any unlawful purpose.
All website content, including our logo, branding, text, graphics, images, and design, belongs to or is licensed to Krishna Logistics and may not be reproduced without permission.
Website Availability
We make reasonable efforts to keep our website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free, secure, or completely up to date.
Third-Party Services
We may work with third-party transportation partners, drivers, warehouses, technology providers, payment providers, and other service providers to deliver our services.
Modes of Transport
Krishna Logistics arranges consignments by road, rail and air, including Full Truck Load (FTL) and Part Truck Load (PTL) movements across India. The mode of transport, vehicle type and route are decided by us based on the shipment, unless a particular mode has been agreed with you in writing.
Booking & Lorry Receipt (LR)
A booking is confirmed only when we accept the consignment and issue a Lorry Receipt (LR) / consignment note. The LR is the main document for the shipment and contains the consignor, consignee, goods description, number of packages, weight and agreed charges.
Please check all details on the LR at the time of booking and inform us immediately of any error. Quotations given through our website, phone or email are indicative until the consignment is booked.
Packing, Loading & Goods Declaration
- Goods must be properly packed, labelled and secured to withstand normal handling and road, rail or air transit.
- The consignor must declare the true nature, quantity, weight and value of the goods.
- Goods with incorrect, incomplete or misleading declarations may be held, refused or returned at the consignor’s risk and cost.
- Unless agreed otherwise, loading and unloading at the pickup and delivery points is arranged by the consignor and consignee.
Documents & Compliance
The consignor is responsible for providing all documents required for the movement of goods, such as invoice, e-way bill, GST details and any permits or licences applicable to the goods. We are not responsible for delay, penalty, detention or seizure caused by missing, incorrect or invalid documents.
Freight Charges, Taxes & Billing
Freight is charged as agreed at booking and may be on a Paid, To-Pay or To-Be-Billed basis. GST and other applicable taxes are charged extra unless stated otherwise. Where freight is To-Pay, the consignee must pay the charges at delivery, and if the consignee does not pay, the consignor remains responsible for them.
Payments are due within the credit period agreed in writing, or otherwise on delivery. Delayed payments may attract interest or suspension of further bookings as agreed between the parties.
Detention, Waiting & Demurrage
Reasonable loading and unloading time is allowed at no extra cost. If a vehicle is kept waiting beyond this time because of the consignor, consignee or any other cause outside our control, detention / waiting charges may apply. Storage or demurrage charges may apply for consignments left undelivered or uncollected.
Delivery & Proof of Delivery
Delivery is made to the consignee named on the LR at the address given. The consignee or an authorised person should check the goods at the time of delivery and note any visible damage, shortage or discrepancy on the proof of delivery (POD) before accepting the consignment.
If the consignee cannot be found, refuses delivery or the address is incorrect, we may hold the goods at the consignor’s risk and cost and contact the consignor for instructions.
Risk, Insurance & Claims
Unless the consignor has arranged transit insurance, goods are carried at the owner’s risk. We strongly recommend that customers insure high-value or fragile goods. Where we arrange insurance on request, it is subject to the insurer’s terms and the premium is payable by the customer.
Claims for loss, damage or shortage must be reported to us in writing at the earliest, together with the LR copy, invoice, photographs and other supporting documents. We are not liable for loss or damage caused by improper packing, inherent defects of the goods, incorrect declaration, delays due to documentation, or events beyond our reasonable control such as accidents, natural calamities, strikes, riots or government action.
Right of Lien
Until all freight and related charges due to us are paid in full, we may retain the goods and exercise a lien over them, as permitted by applicable law.
Customer Communication
By submitting an enquiry or booking, you agree that we may contact you by phone, WhatsApp, SMS or email regarding your quotation, shipment, delivery updates and payments.
Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts of Delhi, India, unless otherwise required by applicable law.
2. Privacy Policy
Krishna Logistics respects your privacy and is committed to protecting your personal information.
Information We Collect
Depending on how you use our website or services, we may collect:
- Name
- Company/business name
- Phone number
- Email address
- Pickup and delivery addresses
- Shipment and cargo information
- Messages and inquiries submitted through our website
- Information provided when requesting a quotation or service
- Technical information such as IP address, browser type, device information, and website usage data
How We Use Your Information
We may use your information to:
- Respond to inquiries and requests
- Provide quotations
- Arrange transportation and deliveries
- Coordinate pickups and deliveries
- Communicate with customers
- Provide customer support
- Process payments where applicable
- Improve our website and services
- Maintain business records
- Prevent fraud and misuse
- Comply with legal and regulatory requirements
Sharing of Information
We do not sell your personal information.
We may share relevant information with transportation partners, drivers, warehouses, technology providers, payment providers, professional advisors, government authorities, or law enforcement where reasonably necessary to provide our services or comply with legal obligations.
Cookies
Our website may use cookies and similar technologies to maintain functionality, understand website traffic, improve performance, and enhance your experience.
You may manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no electronic system or internet transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information and may raise concerns regarding how your information is handled.
To make a privacy-related request, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites or services. Krishna Logistics is not responsible for the privacy practices or content of those third-party websites.
Policy Updates
We may update these Terms & Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.
3. Contact Us
Krishna Logistics
📌 Head Office: Plot No 49, Sainik Vihar, Mohan Garden, Uttam Nagar, Delhi – 110059
📌 Branch: C1 First Floor, R.W.A, Adel Divine Court, Sec 5, Near Allapur Flyover, Palwal – 121102
📞 Phone: +91 7827718439 , +91 8851060496 , +91 7053407568
📧 Email: info@arunkrishnalogistics.in, account@arunkrishnalogistics.in
If you have any questions regarding these Terms or our Privacy Policy, please contact us using the details above.